- When facing any issues on Star Sailors, be sure to contact Customer Support.
- You can contact them through their in-game customer support service or through their discord server.
Star Sailor is the latest turn-based RPG from Com2uS Ownershipfeatures a fairy tale-inspired world where you and your partners help save the world from evil. In this customer support guide, I’ll show you how to contact the game’s customer service team and resolve any issues you may encounter in the game.
Whether you’re facing login issues, bugs, account issues, or missing rewards, the Star Sailors support team can help you resolve it quickly via in-game support options. Also, don’t forget to check out our other guides that show you the variety Redeem Code to claim and Basic Beginner Tips that you need to pay attention to!
Star Sailors recently released globallyand since the game is relatively new, encountering some issues is normal. However, there is no need to worry as you can always contact the game’s customer support team to help resolve any issues, either through their in-game or official customer support. social media channels.
How to Contact via in-game customer service option
To contact Star Sailors customer support, follow these steps:
- Launch the game on your mobile device.
- Check the top right corner of the game’s main loading screen to see “Customer Support” text
- This will take you to a menu bar that displays your Account Info, login details, and user guide.
- In the User guide section, click 1:1 Investigation. There you will be redirected to the main customer support page.
- On that page, you will see some useful questions and answers about the game. These Q&As cover various parts of the game, including gameplay tips, purchases, account, or event issues as well.
- However, if you wish to submit a formal complaint to Star Sailors customer support service. Click on write buttonwhich is at the top of the page.
- After that, select the complaint category, add a description and image that is relevant to the problem you are facing.
- Add your contact email address
- Once you have finished filling in the details, click Send
Your complaint will be reviewed as soon as possible. Your complaint information will be displayed in the messages tab and also via your contact email.
On the game loading screen, in the same place you see 1:1 questions for customer support. You will see the Community tab; clicking on it will take you to the official Star Sailors Discord server. Joining their Discord server is easy; what you have to do is the following:
- When you click on the Community tab, you will be taken directly to their official Discord server
- Click Join to gain access to the server.
- Select your home region/country.
- Soon after, you will be added to the Star Sailor Discord server.
- In these channels, you can chat and socialize with thousands of other players. You can also submit complaints about bugs and problems you may encounter in the game.
- Complaints and suggestions will be handled in the Support tab on the Discord server.
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Suntil facing any problems in contacting Star Sailors customer support team? Jump straight to our comments section and get your questions resolved. Happy Gaming!
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